Front L-R: Andrea,
Back-L-R: Anissa, Dr. Downs, Kellee, Dr. Viscardi, Jessica and Lavene
Jessica, CMA, Director of Clinical Services
As a Certified Medical Assistant for five years, Jessica specializes in minor procedures and wound care. Not only does Jessica take responsibility for efficient patient flow throughout the day while working with our physicians, but she also provides patients with vital information prior to surgery through the Inform and Consent process.
Outside the office, Jessica enjoys spending time with family and friends.
Lavene, Senior CMA, Patient Care Assistant
Lavene provides pre and post-operative surgical patients with additional information about their cosmetic and reconstructive procedures in the Inform and Consent process. She is highly skilled in wound care and surgical dressing and takes pride in providing personal care to every patient.
In her free time, Lavene loves to cook.
Andrea, Patient Communication Coordinator
Andrea has worked in health care for over 15 years. She assists our patients by scheduling appointments for reconstructive surgeries and follow-up appointments. Some of Andrea’s other duties include verifying the transcription process for completeness and accuracy and sending requested medical information by patient’s insurance providers to aid in claim reimbursement/payment.
Andrea enjoys her free time boating, reading, and spending time with family.
Anissa, Patient Service Representative
Anissa has earned her Associates of Applied Science from Lake Michigan College. She has worked in Health Care for over 10 years! She assists our patients by scheduling appointments for reconstructive surgeries, inputting new patient paperwork, Insurance verification and pre-certification, predetermination process and ensuring that no questions go unanswered.
Outside of the office, Anissa is very busy spending time with her husband and five children.